1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We offer products from a range of insurers.

We can only offer products from a limited number of insurers.

We only offer products from Royal & Sun Alliance Insurance Group plc for Buildings & Contents Insurance and Alpha Insurance A/S for         Mortgage Payment Protection Insurance, Short Term Income Payment Protection Insurance, and Brit Insurance Limited and Sagicor at Lloyd's Limited         for Loan & Payment Protection Insurance and Credit Card & Payment Protection Insurance.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us for Mortgage Payment Protection Insurance, Loan & Payment Protection Insurance,         Short Term Income Payment Protection Insurance, Credit Card & Payment Protection Insurance or Buildings & Contents Insurance. We may ask         some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about         how to proceed.

4. What will you have to pay us for our services?

A fee.

No fee For Buildings & Contents Insurance, Mortgage Payment Protection Insurance, Loan & Payment Protection Insurance, Short Term Income         Payment Protection Insurance or Credit Card & Payment Protection Insurance.
        You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Paymentcare Ltd, CBTC, Euxton lane, Euxton, Chorley, PR7 6TE is authorised and regulated by the Financial Services Authority. Our FSA registration number is 314574.

Our permitted business is advising on and arranging non investment insurance contracts.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us in writing:

write to:              Paymentcare Ltd
                           CBTC
                           Euxton Lane
                           Euxton
                           Chorley PR7 6TE

Telephone:         0844 406 4088

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.